shashasha Terms of Service
shashasha EU recognizes the importance of customer’s privacy, and endeavors to protect any private information used and shared relating to privacy, and promises appropriate utilization. shashasha EU only uses information about customers in accordance with the General Data Protection Regulations (2018) and other relevant legislations and regulations. By visiting shashasha.eu, you are accepting the practices described in this Privacy Notice.
Relevant Private Information
Personal information gathered by shashasha EU includes: name, address, telephone/mobile number, e-mail address, password, information regarding deliveries, information exchanged between customers and shashasha.jp, information that could identify an individual regarding/combining above-mentioned information, and additional information provided by customers.
Utilization of Private Information
shashasha uses private information exclusively for the following purposes:
- Confirmation/reference regarding orders
- Confirmation/reference regarding order dispatches
- Replying to inquiries from customers
- Sending promotional material, newsletters, information regarding services from shashasha or affiliated companies
We will never release or share any private information with any third party, with the exception of the following situations:
- To cooperate by law
- To protect any individual’s life or resources and encountering difficulties gaining the agreement of the person
shashasha EU takes rational, systematical, physical, human and technological measures towards the safety management of private information gathered from customer, and endeavors to mitigate any risks of illegal access to the data, loss of private information, falsification, leakage etc.
Correction and deletion of private information
Please contact us directly (via our “Contact” page) regarding the correction and deletion of private information.
Conditions of Privacy Notice
Any changes of this Privacy Notice made by shashasha.eu will be reflected on this page as our public announcement.
Our newsletter, informing registered users about books, artworks and other products in our catalogue, is sent using MailChimp.
MailChimp works in accordance with the new GDPR standards. Users who do not wish to receive our e-mail newsletters any longer may click the unsubscribe link at the bottom of any e-mail newsletter or sent an e-mail requesting to unsubscribe to email@example.com.
We employ Google Analytics and Facebook Pixel to collect statistics about users’ presence on our website. The information that we collect is anonymous and is not used to track or identify individual users and/or their private information.
Domestic and international shipping
Depending on the destination country, postage fees are deffrent. Our system automatically calculates the shipping costs for your individual order based on your destination country. Simply add all desired articles to your virtual shopping card and proceed to the check-out page to calculate the shipping costs.
For international orders, our standard shipping partner is DPD.
Regarding customs clearance & duties
Depending on the laws and regulations of the destination country, import of certain goods may be restricted or prohibited. Any additional fees incurred during the customs clearance process will the responsibility of the customer.
Regarding returned articles
We will charge a shipping fee for any items that are sent back by the shipping company as a result of illegitimate reasons (e.g. failure to receive the items, exhausting the storage deadline of the shipping company etc.).
Regarding payment via PayPal
Through your PayPal account, it is possible to use your debit card, credit card or bank account in order to pay for your order. Even without a registered PayPal account, you will to pay via credit card through PayPal’s secure services. The credit card companies accepted by PayPal are as follows:
- American Express
With PayPal, you'll check out lightning-fast and easily without sharing your financial info with the merchant. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose. Buyers Can Checkout Without a PayPal Account.
Regarding returns & exchanges
In general, due to the nature of the products shashasha EU deals in, we do not accept cancellations, returns or exchanges issued by the customer after an order has been received.
In the unlikely event that you have been sent a product which differs from your order, please contact us to resolve the issue.
Once your order arrives, please confirm the contents of your delivery and the condition of the items carefully and promptly. We accept exchanges only if the customer contacts us within seven days of receipt of the order and at least one of the conditions listed below apply:
- one or more items differing from the original order
- defects caused during production/publication of the book (such as pagination/binding errors, physical damage etc.)
- damage occurred during transportation
However, in the situations outlined below, we reserve the right to refuse returns & exchanges:
- damage caused by the customer
- items returned in incomplete state and/or without corresponding accessories
- when items have been modified
Regarding commercial receipts
Please add the relevant information (receipt address etc.) into the comments box during the check-out process.
Regarding the copyright of our content
Unauthorized copying and replication of the contents of this site, text and images are strictly prohibited.
For orders paid using PayPal
- Add desired items to the shopping basket
- After confirming the contents of your shopping basket, please click “Proceed to Checkout”
- Enter a shipping address & confirm shipping costs
- Several additional options are available during this stage (order receipt etc.)
- Select the respective payment method
- Confirm the details of your order once more before clicking the “Order” button
- You are automatically taken to PayPal
- Following successful payment via PayPal, your order is received and will be processed
For bookshops & retailers
Regarding wholesale inquiries
shashasha EU offers wholesale options for selected items in our online shop. Conditions and details may differ for international and domestic orders. Please see the respective links for further details.